Cast Out of the Friendly Skies

Wednesday, April 12, AD 2017

 

The above video doesn’t cover the truncheon training for the new stewardess.  I have rarely seen a business commit public suicide like United Airlines:

The CEO of United Airlines apologized again Tuesday amid a global uproar sparked when a passenger was dragged screaming from his seat on a flight that, it turns out, wasn’t even overbooked.

“I continue to be disturbed by what happened on this flight, and I deeply apologize to the customer forcibly removed and to all the customers aboard,” CEO Oscar Munoz said in a statement. “No one should ever be mistreated this way.”

United has been under siege since videos of Sunday night’s violent confrontation on the plane at Chicago’s O’Hare Airport went viral, drawing hundreds of millions of views around the world. Social media outrage rained down on the Chicago-based airline.

United spokesman Jonathan Guerin said Tuesday that all 70 seats on United Express Flight 3411 were filled, but the plane was not overbooked as the airline previously reported. Instead, United and regional affiliate Republic Airlines, which operated the flight, selected four passengers to be removed to accommodate crew members needed in Louisville the next day. The passengers were selected based on a combination of criteria spelled out in United’s contract of carriage, including frequent-flier status, fare type, check-in time and connecting flight implications, among others, according to United.

Three passengers went quietly. The fourth, who was literally pulled out of his seat and off the plane, was David Dao, a physician in Elizabethtown, Ky.

Late Tuesday, CNBC reported that a pair of Chicago attorneys, Stephen L. Golan and Thomas A. Demetrio, are representing Dao. A statement from Golan said Dao is undergoing treatment in a Chicago hospital for unspecified injuries.

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17 Responses to Cast Out of the Friendly Skies

  • I imagine United will survive. They’ve only lost about 1.1% over the past couple of days. July 2016, they were around $40 (according to my interpretation of their stock graph), now about $70 (down a couple of dollars). I think the public ridicule could be more damaging than the violence, so we shall see.

  • “Thank you, sir! May I have another!”

    “The beatings will continue until morale improves.”

    This is only one of the reasons I will not fly unless it’s absolutely necessary. I needed (retired) to fly for business purposes and learned to maintain a low profile and keep moving. One trick was paying (if they didn’t ask for “free” volunteers) $30 or more for a seat in the emergency exit row, I attained early boarding and more leg room. Another trick – booze. – flight three hour-plus get two. The $6.75(?) was well spent.

  • Another case of mandatory volunteerism gone bad. “Tonight’s in-flight film features; Fight Club, Planes Trains and Automobiles and Fist of Fury. The Captain just informed me that the offerings are complementary.”

  • Whether from foolishness or consequent to federal regulations, they didn’t offer enough compensation to induce 4 people to voluntarily leave the plane. (They might have received the requisite number of volunteers had they offered cash rather than vouchers). They were also exceedingly imprudent in attempting to remove people who had already boarded. What gets you is that the crew members in question could have been transported to Louisville by car in just a few hours, but the on-site manager elected instead to yank paying customers off the plane. Critics of United maintain they bump people 2-3x as often as competing airlines, so one might suggest a deficient corporate culture is at work here.

    This Dr. Dao is an embarrassingly juvenile creature.

    United’s been roasted before. Eight years ago, baggage handlers for United broke a guitar owned by a traveling crew of Canadian musicians and did so almost deliberately. United refused to compensate the man for the damage (maintaining he’d missed an absurdly short deadline to file a claim), so he wrote a song about dealing with their officialdom which went viral and took a chunk off their market cap.

    Airlines are a Bertrand oligopoly with thin profit margins. They really cannot afford to be repelling customers in this manner. You’d think they’d know that at United.

  • Who is more boocoo dinky dau? United? Dr. Dao?

  • Oh my goodness.
    That clip was precious and spot on in this thread. “Sir..CALM down.” Beautiful.

  • I’m reminded of those “COPS” shows where the perp is hauled physically out of his car, slamed to the ground by a few armed police, one of whom is kneeling on his head and they all yell “relax” as they forcefully bend his arms behind his back to cuff him.

  • Pretty unconvincing, especially when it comes to the contract of adhesion. Legally correct has little to do in this case with morally correct, especially in a case where you either agree to the contract written by the air line or you don’t fly. Additionally the whole debacle was a mammoth public relations disaster for United of epic proportions, something they might wish to consider prior to bullying passengers again.

  • The Bear has not flown commercial since 1621. In those days, aeroplanes were floating palaces.

  • I am considering flying United in hopes of being booted, beaten and enriched with a multi-million dollar, out-of-court settlement.

  • T.Shaw
    😎 I’m certain a few barristers on TAC could come to your defense….33 and a third isn’t just an old speed for phonographs.

  • Multi-millions $ sure beats the $800 and a free trip reportedly offered to 4 passengers for vacating their seats. On second thought the $800 and trip was a sure thing. The multii-millions settlement is not, if the information on http://www.thepilotwifelife.wordpress.com link is correct. More like arrest on several counts and a trial in federal court.

  • “I am considering flying United in hopes of being booted, beaten and enriched with a multi-million dollar, out-of-court settlement.”

    I like the concept T.Shaw. However, in my case I would fear that if my fellow passengers found out that I am an attorney they would happily join in group stomping me to death.

  • LOL. That reminds of the 10 reasons why lawyers would be good substitutes for lab rats.
    Sounds as if you and Mrs. McClarey will be releasing many poor souls from Purgatory with your dental appts. Good luck.
    Good luck.

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