The above video doesn’t cover the truncheon training for the new stewardess. I have rarely seen a business commit public suicide like United Airlines:
The CEO of United Airlines apologized again Tuesday amid a global uproar sparked when a passenger was dragged screaming from his seat on a flight that, it turns out, wasn’t even overbooked.
“I continue to be disturbed by what happened on this flight, and I deeply apologize to the customer forcibly removed and to all the customers aboard,” CEO Oscar Munoz said in a statement. “No one should ever be mistreated this way.”
United has been under siege since videos of Sunday night’s violent confrontation on the plane at Chicago’s O’Hare Airport went viral, drawing hundreds of millions of views around the world. Social media outrage rained down on the Chicago-based airline.
United spokesman Jonathan Guerin said Tuesday that all 70 seats on United Express Flight 3411 were filled, but the plane was not overbooked as the airline previously reported. Instead, United and regional affiliate Republic Airlines, which operated the flight, selected four passengers to be removed to accommodate crew members needed in Louisville the next day. The passengers were selected based on a combination of criteria spelled out in United’s contract of carriage, including frequent-flier status, fare type, check-in time and connecting flight implications, among others, according to United.
Three passengers went quietly. The fourth, who was literally pulled out of his seat and off the plane, was David Dao, a physician in Elizabethtown, Ky.
Late Tuesday, CNBC reported that a pair of Chicago attorneys, Stephen L. Golan and Thomas A. Demetrio, are representing Dao. A statement from Golan said Dao is undergoing treatment in a Chicago hospital for unspecified injuries.